Everything you need to know about how Cityhop works is broken down into videos below. If you have any other questions visit our FAQ section or chat with us by clicking the chat icon below.

Sign Up

Create a Cityhop account by clicking ‘Join Now’ at the top of the screen. You’ll be asked to upload photos of your licence & a selfie so we can verify your account. Once complete you can collect a keycard used to unlock/lock our vehicles from our contactless collection points here.

Book your car

Once your account has been activated you can log in online and book the car you want for the time you need. Simply select your desired vehicle on the booking map or from the location list, enter your pick up and return time, click confirm and your booking will be made.

Unlock

When it's time for your booking and you've arrived at your car you'll notice a black card reader on the drivers side of the windscreen. Scan your Cityhop access card over the reader and the doors will unlock.

Drive

Once you're in the car you'll see the keys are attached to a bungee cord below the ignition( some cars won't require a key and have a start/stop button to start the car). If you're stopping at any point during your trip simply lock the card using your access card. If you need to refuel you'll find our fuel card attached to the same cord as the keys and the cards pin code is available in your booking confirmation email. These cards will work at any Z energy, Caltex or Challenge fuel station.

Return

To end your booking park the car back in the space where you picked up, take all your belongings with you and lock the car using your Cityhop card. Please ensure there is at least a quarter tank of fuel in the car and that you take any rubbish of yours with you. Simply put, return the car in the same condition you'd want to find it in.
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