Fine Schedule

FUEL

  1. Fuel

    Never worry about having to pay for fuel - every vehicle has a fuel card to use during your booking. The fuel card inside the vehicle can be used at any Z energy, Caltex or Challenge petrol stations.

    The booking time cost and kilometres charges will all be outlined in the app.

INSURANCE

  1. Standard Liability (included in rates)

    Our Standard liability is included in our hourly/daily rates.

    The excess for our standard vehicles (Yaris, Corolla, Prius C, RAV4) is $2000.

    The excess for our premium vehicles* and Vans is $2500

    *Premium Vehicles Include:

    1. Volkswagen E-Golf
    2. Toyota Prius Prime
    3. Mitsubishi Outlander
    4. Toyota HiAce Vans
  2. Reduced Liability

    For $4.50/hour, max $27.00 per day, you can use our reduced liability plan.

    The excess for our standard vehicles (Yaris, Corolla, Prius C, RAV4) is $500.

    The excess for our premium vehicles* and Vans is $750.

    *Premium Vehicles Include:

    1. Volkswagen E-Golf
    2. Toyota Prius Prime
    3. Mitsubishi Outlander
    4. Toyota HiAce Vans
  3. International Licenses

    The excess for our standard vehicles (Yaris, Corolla, Prius C, RAV4) is $2000.

    The excess for our premium vehicles* is $2500.

    *Premium Vehicles Include:

    1. Volkswagen E-Golf
    2. Toyota Prius Prime
    3. Mitsubishi Outlander
    4. Toyota HiAce Vans

     

FINE AND FEE SCHEDULE

  1. Less than a 1/4 tank of fuel

    We ask that all members return the vehicle with a minimum ¼ tank of fuel as to not inconvenience the next member.

    If the next member to use the car sends a complaint with evidence, you will get a $15 fine and the inconvenienced member will receive a credit.

  2. Returning the car late

    If you're running late for a booking, this may affect other Cityhoppers - So it's really important that you let us know as soon as possible. As long as you extend your booking or give us reasonable notice that you are running late you won't incur penalties.

    If you return the vehicle past the booking time and have not notified Cityhop, you will incur a $25 fee in addition to having to pay for the extra time you used the car.

  3. Not returning a vehicle to its pod

    All Cityhop bookings are return trips. You must return your car to its home location at the end of your booking.

    If you’re unable to return the vehicle back to the allocated pod because another car is parked there or some other obstruction, please call 0800 2 CITYHOP with the new location. We will then tell the next member where the car is.

    If you don’t notify us of the location, the next member won’t know where to find the car. If they are inconvenienced by this, you will get a $25 fine, which will be passed on to the inconvenienced member.

    Returning the car to a different pod, or deliberately leaving the car elsewhere, will incur a minimum $95 call-out fee, to cover the cost of our Fleet Team returning the car to the pod. If the car is left in an area outside of our network you may also be liable for all costs associated with the recovery of the car.

  4. Tyres

    If a tyre is damaged during your booking you are liable for the cost of replacing (or repairing) the tyre.

  5. Cleanliness

    We understand that cars get dirty with everyday use, which is why our Fleet Team regularly attend to all our vehicles.

    However, if you leave a car that is more dirty than everyday use, so dirty that the next member doesn’t want to use the car, you’ll receive a $65 fine.

    In extreme cases that require advanced cleaning you will be charged a soilage fee of $250.

  6. Animals in cars

    You can take an animal in any Cityhop car, so long as it is in a suitable pet carrier.

    Whether a car is pet-friendly or not, it is your responsibility to ensure the car is clean at the end of your booking.

    If a car is not suitable because of animal-related uncleanliness or messiness, the responsible member is liable for a $85 fine. This is to cover a special clean of the vehicle, and to compensate the inconvenienced member.

  7. Smoking in cars

    Smoking in Cityhop cars is not allowed. A $250 fine applies for your first offence, but your membership may be terminated on repeat offences.

  8. Infringement Investigation & Administration Fee

    Infringements like unpaid parking fines and speeding fines come through to us from government authorities. As the owner of the vehicle, we then need to investigate who had the booking at the time, and allocate the infringement to the member responsible.

    To cover this admin burden, there is a $30 fee for investigating and allocating each infringement.

  9. Damage Investigation & Administration Fee

    An investigation fee of up to $500 for the investigation of unreported damage to Cityhop vehicles.

  10. Taking a car without a booking

    Please always make a booking before using a Cityhop car, and ensure that you use the car you made a booking for.

    If you drive a car you don’t have a booking for, you will be charged:

    • A minimum $25 per day
    • A $25 fine for each inconvenienced member
    • Usage rates and kilometres for the car that is used, in addition to the rates for the car that is booked (if applicable)
  11. Call out charges

    If you require assistance from our Fleet Team or roadside assistance, there are charges that apply if it’s found to be an at-fault issue.

    1.Roadside Assistance – Upto $250 depending on issue and location

    2.Fleet Team call out – $65

    You may also be charged a call-out fee if you are responsible for a car needing Fleet Team or roadside assistance after your booking. For example, parking a car over a driveway, leaving the lights on so the battery is flat, or returning the car with no fuel in the tank.

  12. Payment Re-processing Fee

    A $10 fee for reprocessing declined payments.

  13. Late payment

    A late payment fee of 2% on your owing balance may be added to your statement if we haven’t received full payment within 30 days, after the due date listed on your invoice.

  14. Lost or destroyed Fuel Card

    Losing or destroying a fuel card will result in a replacement fee of $25.

  15. Accelerated membership processing

    If you require your membership application to be accelerated ahead of others, or have an RFID card collected from a vehicle there will be a $10.00 administration fee.

Cityhop's Terms and Conditions can be found here