Privacy Policy

Cityhop’s privacy policy

This is Cityhop’s privacy policy (“Privacy Policy”) it explains the way we use and disclose personal information about you (“you”) which is disclosed to us either directly or through our website at (the “Website”).

1. Collection of Personal Information
“Personal Information” is the information from which your identity is apparent or can be reasonably ascertained. The types of information generally collected by us include your name, date of birth, residential and/or postal address, telephone number, email address, credit card details, a copy of your current driver’s licence, details of your driving history and contact details for who to contact in the event of an emergency. It also includes information gathered via on-board technology monitoring systems on your usage of the vehicles.
You acknowledge and agree that the collection of a copy of your current driver’s licence is required by us in order to provide you with our services. By providing us with Personal Information, you consent to the practices described in this Privacy Policy. When providing Personal Information to us, please be aware that there are risks involved in transmitting such information across the Internet.

2. Use and Disclosure of Personal Information
We will only use your Personal Information for the purposes for which it was collected, and we will not disclose your Personal Information without gaining your consent except where such disclosure is required by law. We use your Personal Information in the following ways:
(a) to deliver services you have requested from us;
(b) to confirm your identity;
(c) as required, for the purposes of debt recoveries and consumer credit rating; and
(d) for direct marketing purposes.
For direct marketing purposes, your Personal Information will be added to our database. The database may be used for ongoing marketing and educative purposes. The type of marketing and educative activities that we undertake includes forwarding material to you so that you are kept updated in relation to various issues and our services. If at any time you do not wish to continue receiving this information, we provide an “opt-out” procedure in each communication to you.

3. Opting Out
You can phone us if you wish to not receive any promotional materials. In any generic emails sent to you, we will usually include simple instructions on how you can unsubscribe.

4. Accessing, Updating and Correcting your Personal Information
You can access, update or correct your personal information when you login to your account. You may request from us in writing to provide you with details of the Personal Information we hold about you. We will endeavour to process your request as soon as we are able. If we deny your request, we will provide reasons in writing as to our decision.

5. Security
We will use all reasonable endeavours to secure any Personal Information we hold about you and to keep this information accurate and up-to-date. Your Personal Information is stored behind industry standard firewalls and where applicable, protected by user names and passwords.

6. Cookies You may be required to have a cookie-enabled browser to fully access the Website. A cookie is a piece of data stored on your computer tied to information about you. Cookies may be used to track your internet browsing activities and the websites you have visited.
We may, for statistical, security or quality purposes, use cookies to log:
(a) your internet protocol (IP) address;
(b) the date and time of your visit;
(c) the pages you have accessed and documents downloaded; and
(d) the type of browser you were using.

7. Links
The Website may contact links to other websites. Please note that we are not responsible for the privacy practices of these sites. When you leave our Website, you should familiarise yourself with the privacy statement of that website prior to providing your Personal Information, as this Privacy Policy only applies to Personal Information collected by us or through our Website.

8. Changes to this Privacy Policy
From time to time Cityhop may review, amend and update this Privacy Policy. When this occurs, we will post details of this update on the Website. We encourage you to periodically review this Privacy Policy so you are aware of our latest practices with respect to Personal Information.

9. Contact Information
If you wish to exercise any of your rights under this Privacy Policy, have any questions, comments or complaints regarding our practices, or if you think we haven’t followed them please email us at