COVID-19 Update 21/09/2021 - This page contains our most recent update.




COVID19 UPDATE 21/09/2021: Read our latest update here regarding the Cityhop service during Alert Level 3 in Auckland & Level 2 in Wellington.

Level 3 & Level 2 Announcement


Dear Cityhoppers

Cityhop is fully available in Auckland and Wellington under Level 3 and 2.

Some things to note about using Cityhop at this time:

  • Every car has a NZ COVID tracer QR code, please scan when using Cityhop
  • Every car has hand sanitiser.
  • We are continuing our enhanced and frequent cleaning practices.
  • We recommend that you wear a mask when using Cityhop.
  • Live Chat, Phone and Email support will be available for any queries.
Please feel free to get in touch with us if we can help with anything else.

For the most up to date information please visit https://covid19.govt.nz/

Kia Kaha
The Cityhop Team



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COVID19 UPDATE 8/09/2021: Read our latest update here regarding the Cityhop service during Alert Level 4 in Auckland & Level 3 in Wellington.

Level 2 & Level 4 Announcement


Dear Cityhoppers

Cityhop will continue to operate during Level 4 in Auckland and Level 2 in Wellington.

Vehicles in Wellington are fully available for all members under Alert Level 2. Please follow Government guidelines around what kind of travel is permitted.

Vehicles in Auckland are available under Alert Level 4 but bookings must be made by the Ciythop team. If you need a vehicle during this period please contact us and our team will make the booking for you. Please let us know a preferred location, car type, pick up date and time and a return date and time. Please ensure you wear a mask while using Cityhop and follow all government guidelines.

During the level 4 lockdown in Auckland:

  • Bookings will be made via email by the Cityhop Team on a case by case basis.
  • You must wear a mask when using Cityhop.
  • Live Chat, Phone and Email support will be available for any queries.
Please feel free to get in touch with us if we can help with anything else.

For the most up to date information please visit https://covid19.govt.nz/

Bookings over 5 days in Auckland and Wellington will receive a 50% discount. Does not apply to vans.

Kia Kaha
The Cityhop Team



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COVID19 UPDATE 31/08/2021: Read our latest update here regarding the Cityhop service during Alert Level 4 in Auckland & Level 3 in Wellington.

Level 3 & Level 4 Announcement


Dear Cityhoppers

Cityhop will continue to operate during Level 4 in Auckland and Level 3 in Wellington.

Vehicles in Wellington will be open for booking from 1st September for all members. Please follow Government guidelines around what kind of travel is permitted.

Vehicles in Auckland are available under Alert Level 4 but bookings must be made by the Ciythop team. If you need a vehicle during this period please contact us and our team will make the booking for you. Please let us know a preferred location, car type, pick up date and time and a return date and time. Please ensure you wear a mask while using Cityhop and follow all government guidelines.

During the level 4 lockdown in Auckland:

  • Bookings will be made via email by the Cityhop Team on a case by case basis.
  • You must wear a mask when using Cityhop.
  • Live Chat, Phone and Email support will be available for any queries.
Please feel free to get in touch with us if we can help with anything else.

For the most up to date information please visit https://covid19.govt.nz/

Bookings over 5 days in Auckland and Wellington will receive a 50% discount. Does not apply to vans.

Kia Kaha
The Cityhop Team



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COVID19 UPDATE 18/08/2021: Read our latest update here regarding the Cityhop service during Alert Level 4.

Level 4 Announcement


Dear Cityhoppers

New Zealand is under Alert Level 4.

The Ministry of Transport has advised that we can offer the Cityhop service to Essential Workers and people accessing Essential Services during Alert Level 4. Please note that this is for Essential Travel only. Please see a list of permitted purposes here.

If you need a vehicle during this period please contact us and our team will make the booking for you. Please let us know a preferred location, car type, pick up date and time and a return date and time. Please ensure you wear a mask while using Cityhop and follow all government guidelines.

During the level 4 lockdown:

  • Vehicles will not be available for booking through the Cityhop booking engine.
  • Bookings will be made via email by the Cityhop Team on a case by case basis.
  • You must wear a mask when using Cityhop.
  • Live Chat, Phone and Email support will be available for any queries.
Please feel free to get in touch with us if we can help with anything else.

For the most up to date information please visit https://covid19.govt.nz/

Bookings over 5 days will receive a 50% discount. Does not apply to vans.

Kia Kaha
The Cityhop Team



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COVID19 UPDATE 17/08/2021: Read our latest update here regarding the Cityhop service during Alert Level 4.

Level 4 Announcement


Dear Cityhoppers

New Zealand goes into level 4 lockdown from 11:59 tonight (17-08-2021) for at least three days.

For the meantime this means that from 11:59 tonight you will not be able to book a Cityhop vehicle. Any future bookings during this period will be cancelled and fully refunded.

If you are concerned that you need a vehicle during this period, and or require one for necessities please email info@cityhop.co.nz so that we can assist that we can help with your needs.

During the level 4 lockdown:
  • Vehicles will not be available for by the hour bookings
  • Account registrations will still be processed, but with limited support (i.e. mail).
  • Live Chat, Phone and Email support will still be available
Please feel free to get in touch with us if we can help with anything else.

For the most up to date information please visit https://covid19.govt.nz/

Kia Kaha
The Cityhop Team



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COVID19 UPDATE 28/02/2021: Read our latest update here regarding the Cityhop service during Level 3 in Auckland and Level 2 in Wellington.

Level 3/Level 2 Announcement


Dear Cityhoppas

Cityhop will continue to operate during Level 3 in Auckland and Level 2 in Wellington. As per our learnings from previous lockdown:
  • Every car has a NZ COVID tracer QR code, please scan when using Cityhop
  • Every car has hand sanitiser
  • Continuing our enhanced and frequent cleaning practices (described in previous updates below).

If you are in Auckland, you are only allowed to travel locally as per the government's instructions.
Please continue to practice good hygiene as health authorities advise. If you feel unwell please do not use our vehicles.

For the most up to date information on coronavirus and what you can do, please visit www.covid19.govt.nz

Kia Kaha
The Cityhop Team





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COVID19 UPDATE 18/02/2021: Read our latest update here regarding the Cityhop service during Level 2 in Auckland and Level 1 in Wellington.

Level 2/Level 1 Announcement


Dear Cityhoppas

Cityhop will continue to operate during Level 2 in Auckland and Level 1 in Wellington. We will be continuing all our COVID-10 protocols:
  • Every car has a NZ COVID tracer QR code, please scan when using Cityhop
  • Every car has hand sanitiser
  • Continuing our enhanced and frequent cleaning practices (described in previous updates below).

If you are an Aucklander you are allowed to travel outside of Auckland - remember you take your bubble with you though..
Please continue to practice good hygiene as health authorities advise. If you feel unwell please do not use our vehicles.

For the most up to date information on coronavirus and what you can do, please visit www.covid19.govt.nz

Kia Kaha
The Cityhop Team





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COVID19 UPDATE 14/02/2021: Read our latest update here regarding the Cityhop service during Level 3 in Auckland and Level 2 in Wellington.

Level 3/Level 2 Announcement


Dear Cityhoppas

Cityhop will continue to operate during Level 3 in Auckland and Level 2 in Wellington. As per our learnings from previous lockdown:
  • Every car has a NZ COVID tracer QR code, please scan when using Cityhop
  • Every car has hand sanitiser
  • Continuing our enhanced and frequent cleaning practices (described in previous updates below).

If you are in Auckland, you are only allowed to travel locally as per the government's instructions.
Please continue to practice good hygiene as health authorities advise. If you feel unwell please do not use our vehicles.

For the most up to date information on coronavirus and what you can do, please visit www.covid19.govt.nz

Kia Kaha
The Cityhop Team





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COVID19 UPDATE 07/10/2020: Read our latest update here regarding the Cityhop service during Level 1..

Level 1 Announcement


Dear Cityhoppas

The team of 5 million has done a fantastic job and we get to move back to level 1 on the 8/10/2020!

We will be opening back up all our vehicles located at Hospitals, and despite the restrictions being lifted we will be continuing all our heightened cleaning practices such as;
  • Every car having a NZ COVID tracer QR code
  • Every car having hand sanitiser
  • Continuing our enhanced and frequent cleaning practices (described in previous updates below).

Please continue to practice good hygiene as health authorities advise

Kia Kaha
The Cityhop Team





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COVID19 UPDATE 15/09/2020: Read our latest update here regarding the Cityhop service during Level 2.5 and 2.

Level 2.5/2 Announcement

Cityhop will be continuing to operate during level 2 and 2.5 (in Auckland).

Dear Cityhoppas
You may have noticed each car now has a QR codes and hand sanitiser inside for you to use.
If you arrive at a vehicle that is missing either of these please notify us so we can replace them and follow up with previous members as to what happened to them.

We are continuing our enhanced and frequent cleaning practices we have described below in previous updates.

If there is anything further we can do to support you please contact us.
Please continue to practice good hygiene as health authorities advise.

Kia Kaha
The Cityhop Team





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COVID19 UPDATE 12/08/2020: Read our latest update here regarding the Cityhop service during Level 2 and 3.

Level 2/3 Announcement

Cityhop will be continuing to operate during level 2 and 3 (in Auckland).

We will be maintaining our enhanced and frequent cleaning practices we started earlier in the year. These practices include but are not limited to;

  • Frequent and enhanced cleaning schedules to all vehicles.
  • Application of a specialised product to all high touch areas which provides long-lasting surface sterilisation.
  • We have also begun adding hand sanitiser to vehicles. This will take some time before we can get to every vehicle, but our goal is to have every vehicle catered for.
We will be closing our Hospital based cars to public use for the time being.

If there is anything further we can do to support you please contact us.

Please continue to practice good hygiene as health authorities advise.

If you are feeling unwell please do not use our vehicles.

As we learn more we will update this page.

We’ve been through this before, be kind and stay safe
Kia Kaha
The Cityhop Team





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COVID19 UPDATE 09/06/2020: Read our latest update here regarding the Cityhop service during Level 1.

Level 1 Announcement

We are fully operational under Alert Level 1, we are keeping changes in place to our Overnight Special to assist with commuting and our new cleaning procedures.

  • We have increased our OVERNIGHT promo code to work from 5pm-9am, to assist with commuting
We will be maintaining our level 3 enhanced and frequent cleaning practises until the country has demonstrated long-term control over the COVID-19 virus. These practices include but are not limited to;

  • Frequent and enhanced cleaning schedules to all vehicles.
  • Application of a specialised product to all high touch areas which provides long-lasting surface sterilisation.
We have opened up our Hospital based cars to public use again at both North Shore and Waitakere Hospital.

If there is anything further we can do to support you please contact us.

Please continue to practice good hygiene as health authorities advise.

If you are feeling unwell please do not use our vehicles.





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COVID19 UPDATE 25/05/2020: Read our latest update here regarding the Cityhop service during Level 2.

Level 2 Announcement

We have made some changes to ensure that our members are supported and provided for.

  • We have increased our OVERNIGHT promo code to work from 5pm-9am, to assist with commuting
  • We have launched Cityhop Subscription, a car subscription service to give dedicated and long-term vehicle options
  • We will be running frequent promotions to encourage members to get out and support local businesses
We will be maintaining our level 3 enhanced and frequent cleaning practises until the country has demonstrated long-term control over the COVID-19 virus. These practices include but are not limited to;

  • Frequent and enhanced cleaning schedules to all vehicles.
  • Application of a specialised product to all high touch areas which provides long-lasting surface sterilisation.
If there is anything further we can do to support you please contact us.

Please continue to practice good hygiene as health authorities advise.

If you are feeling unwell please do not use our vehicles.

For the most up to date information on coronavirus and what you can do, please visit www.covid19.govt.nz





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COVID19 UPDATE 24/04/2020: Read our latest update here regarding the Cityhop service during Level 3.

Please read our latest member newsletter regarding Alert Level 3 and an exciting new option here.



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COVID19 UPDATE 21/04/2020: Read our latest update here regarding the Cityhop service during Level 3.

Dear Cityhoppa,

We are currently Alert Level 4 but are moving to Level 3 on Tuesday 28th April.

During the level 3 alert;

  • A select number of vehicles will be available for bookings by the hour and day
  • Every vehicle will be cleaned before opening for service – this means more vehicles will be available as the week goes on
  • Account registrations will still be processed
  • Live chat, phone and email support will be available

Please remember that personal movement is still limited, and recreational travel must be local. You can find more information on what trips you are permitted to do here.

Kia Kaha
The Cityhop Team



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Dear Cityhoppa

During the level 4 alert;

  • Vehicles will not be available for by the hour bookings
  • Account registrations will still be processed, but with limited support (i.e. mail).
  • New Registrations cannot use the cars until the lockdown ends or the Government changes its policy.
  • Live Chat, Phone and Email support will still be available
During the level 4 lockdown we have been advised that our public, hourly car share service can not be available.

If you have been a long-term member of Cityhop you may be able to book a car as long as it is only for you or the people in your isolation group (bubble). Remember that the Government has outlined what is considered a necessary reason to be driving a car.

If you rely heavily on our service for necessities or you are an essential worker, please get in touch as we can see if we can help you find a suitable solution.


The Cityhop Team