Signing Up


How do I join?

Complete our sign-up form online.
You will need to be over 18, and have your driver's licence and debit/credit card. Once you've completed your registration simply email photos of the front and back of your licence to

Choose a Membership Type - Hop Starter or Hop Regular?

If you plan to use Cityhop more than a few hours a month Hop Regular will be best.
Sign up to Hop Starter if you just want to try it out or are visiting. You can upgrade your plan at any time.

How long does it take to sign up?

The sign-up process will take about five minutes; once completed and you have sent through your drivers license, your application will be processed within the hour.

You can choose to collect a Cityhop keycard from one of these locations, or to ahve one mailed to you which can take 7-10 days to arrive.

I've just signed up, what next?

Once you've completed the sign up form online please email photos of the front and back of your driving licence along with a selfie photo holding your license to

If you need to get on the road quickly simply give our team a call on 09 374 5081.

Where can I collect a Cityhop keycard from?

You can choose to collect a Cityhop keycard from one of these locations.

How do i activate my keycard?

Once you have picked up a keycard you can call / email / or web chat with us in order to link this to your account. Please note card activations can only be done during office hours: Mon - Fri: 7:30am-6pm, Sat-Sun: 8am-4pm

What are my insurance options?

If you have a full New Zealand driver's licence you can choose standard or reduced cover.

If you are under 21 or hold a restricted licence, or you have an international licence please select the relevant insurance plan. More info on insurance options can be found here.

Can I sign up on an International License?

Yes you can! You must be aged 21 or over and make sure you are compliant with the New Zealand Transport Agency Conditions.

When submitting an application please answer the following questions:

1. Do you have a current and valid overseas license or driver permit?
2. Have you been given a disqualification or suspension in New Zealand?
3. What date did you last enter New Zealand?
4. Have you been granted a New Zealand driver license since you last entered New Zealand?
5. IF your license isn't written in English, please provide a written translation

Can I sign up on a Provisional/Restricted License?

If you have a restricted or provisional licence you can sign up to our Hop Rookie plan. For restricted licenses you need to have held it for a minimum of 1 full year.

My account has been rejected?

Unfortunately, at times we are unable to accept your membership. If your account has been rejected, it may be for one of the below reasons:

  • Verification checks
  • Background checks
  • Condition of license
  • Internal risk assessment on application
  • License type
  • International license questions

If you believe your account has been wrongfully rejected, please email to have this reassessed and a decision will be made within 2-5 business days.

Booking Cars


How do I book a car?

Log in online and you'll be brought to our booking calendar. Simply select the car you want for the time you need. In the calendar you'll be able to clearly see the availability for your desired car and nearby cars as well.

What is the day rate?

The day rate is a flat rate that includes up to 24 hours and 150 kms. It is applied automatically to give you the best price.
For the day rate to be applied, bookings and any extensions must be consecutive.

Do I need to book in advance?

You can book cars far in advance or last minute. You can even book for the current hour if you need to drive straight away.
Most members only book a few hours in advance. To ensure you get a car over long weekends and holidays, you may need to book further in advance.

Can I extend my booking?

Yes. Booking extensions can be made before the end of your booking by using our mobile friendly site. If you're having difficulty then please call us on 09 374 5081.

Bookings on the half hour

You can make bookings in half hour slots, but a minimum duration of 1 hour still applies.

Location surcharges

Some locations have surcharges. The vast majority of our cars do not have location surcharges. The booking system shows any location surcharges (or discounts) applicable before you choose it, and the surcharge is displayed in the booking confirmation screen before you confirm the booking.

I've forgotten my password

If you've forgotten your password you can simply reset it on the login page.

What if i need to cancel?

There are no cancellation fees as long as you cancel your booking before the booking start time.

During your Trip


How do I get into the car and where are the keys?

You will be need a Cityhop keycard to unlock the car, when you sign up you either select to pick one up from around the city or have one mailed to you. This card is used to lock and unlock the cars, by tapping it against the front windscreen on the driver's side. Once you are inside the car the keys will be attached near the steering wheel. Please do not take them out of the car, if you're stopping mid trip always lock the car using your keycard and leave the car keys inside the vehicle.

Our vehicles will autolock, keep your keycard on your person.

For security reasons our vehicles will autolock if the vehicle is left unlocked after being turned off. It's very important that you keep your keycard on your person at all times so you don't get locked out of your car.

How does parking and returning the car work?

The car you book will have a dedicated home parking space and it must be returned to the same location you picked it up from when ending your trip. Parking during your booking is your responsibility, you can't park in other Cityhop spots.

Ending your trip

In order to end your booking simply park the vehicle in it's designated Cityhop car park from which you picked up from. Take all of your belongings, hop out, tap your keycard to lock and you're done!

Someone has parked in the Cityhop space i'm returning to?

Please park in the closest legal space (do not park in a disabled, no parking, no stopping zones, or in time limited parks). Please call us to inform us of the parking issue, failure to inform us can result in a fine.

Who puts fuel in the cars?

The cost of fuel is covered by your booking cost. All our cars have a Z Energy fuel card in them, allowing you to top up at any Z Station. It is the driver's responsibility to put fuel in the car if it falls below a quarter of a tank during your booking. Cars must be returned with at least a quarter tank of fuel.

Can my partner/friend/family drive during my booking?

All drivers of the car must be a Cityhop member whether that is their own personal membership or as an additional driver on your account. If you have a Hop Regular account, you can add another two drivers to your account and they can drive during your bookings.

Things that go wrong: lost property, damage & accidents?

Please call us if you have any urgent issues, or email us if you have lost items - we can get you back into the car to find them without charge.

Can I shorten my booking if i return early?

You cannot shorten the booking time if you return early. This is because you've blocked it out for this time period which prevents others from booking the vehicle.

Can I park a personal vehicle in the Cityhop space

Our car parks are monitored by external parking enforcement services which we have no control over. Parking a personal vehicle in the Cityhop space even while using that car can result in being fined or towed.

Costs & Invoicing


How much will it cost?

Your trip bill depends on the time and distance you drive for. The day rate means there is a cap at about six to seven hours and includes 150km free. Our system will always choose the cheapest option for you whether that is the daily rate or hourly. You can view all of our rates here.

When will I be billed for a booking?

We charge the booking cost to your payment card at the time of booking. This includes hourly or daily booking fees and any surcharges, but doesn’t include distance or toll charges. You’ll be billed distance and toll charges, as well as any fines you may receive, in an invoice at the end of the month.

How do I pay my invoice?

Payment will be automatically taken from your credit/debit card you enter when you sign up. Please call us to update your card if it is replaced or lost.

Tolls and other charges

If you drive on a toll road it is automatically paid for by us, we will add this charge to your invoice so don't worry about paying it online yourself. You still need to follow the road rules when driving a Cityhop car! If you do not, you will be subject to the normal fines and charges associated with breaking these: we will get in contact with you if you do receive any tickets.

What if I'm late?

You will be charged for the time you have driven over your booking. If you inconvenience the next user because they need to wait for the car you will be charged a fee, starting at $25, for the inconvenience caused. We will credit this amount to the person inconvenienced. In general, we recommend booking for slightly longer if you are unsure.

What is a pre-authorisation charge?

Depending on the plan you are on we may need to do a pre-authorisation of your payment card. When you make a booking a pre-authorisation charge is taken against your credit card to ensure that the payment card is both valid and in credit. This charge may appear as a pending transaction on your internet banking, PayPal account or credit card statement.

The pre-authorisation is temporary and will be released within 5-10 working days. The money doesn't ever leave your account, it's just a hold to ensure the credit card is valid and working.

When the pre-authorisation is released, you won't see a credit of the amount going back into your account. Instead, the pending charge disappears and the funds become available to you again.

Cityhop for Business


How would Cityhop help our business?

Having a Hop Business account replaces the need for a fleet car. Cityhop takes care of the cleaning, maintenance and booking: saving you time and money. There is no limit of the number of drivers you can have on a business account, so all your employees can access a car if you need them to. Generally, Cityhop is cheaper than Uber and compensating employees for parking and mileage.

How do I add another employee?

Once you've signed up you can add as many employees as you like, they will need to fill out an additional driver sign-up form, which can be found under the 'My Account' tab of the business account. They will also need to email us a copy of the front and back of their driving licence.

How do keycards for businesses work?

Each employee will collect or be sent their own keycard. While your colleague is waiting for their card to arrive they are welcome to use another member's card for their booking. If you have employees who only need to drive the car once or twice, please give us a call.

Driving Electric


How far can I drive?

A fully charged E-Golf can be driven 220km, but plan for 200km to be safe! Our PHEV’s run about 50km on EV mode before switching to petrol-hybrid.

Where can I charge?

You can find a map of charging stations here. Please plug the electric cars in to charge when you return it to the pod at the end of your booking.

How do I unplug/plug?

The charger cable should be attached to the car when you arrive. To disconnect, unlock the car and press the button on the car next to the charger port to release, then you can pull the cable out. The other end of the cable can then be unplugged from the charger and stored in the car boot. To plug it back in at the end of your booking you simply need to plug the cable into the car and charger, then follow the instructions on the charger to start.

What if I run out of battery?

If you are worried about the battery running out before you can get to a charging station, try turning the aircon off and putting the car in eco mode. You can contact Cityhop for 24-hour assistance.

How long does it take to charge?

A fast charge usually takes around 30 minutes. A standard charge will take anywhere from 2 to 4 hours.