Frequently Asked Questions
General
What is car sharing? »
Car sharing gives you the ability to use a car without the costs and hassles of individual car ownership. Car sharing is popular already in the United States, Canada, England and Australia.
Will cityhop save me money? »
Yes, if you are not a heavy car user. If you use the bus, train, ferry, bike or walk to and from work, but during the day need to get to appointments or want the ability to have access to an “emergency” vehicle, then cityhop will save you money instead of bringing a car into the city and paying parking costs and petrol.
How is car sharing different to car rental? »
Car share vehicles are scattered around the city as opposed to being in one single location. The car share system is self service as you make your reservation and you grant yourself access to the car and away you go. There are also not the restrictions of car rentals such as extra insurance and age.
What kind of cars do you have? »
The cityhop cars are zippy little Daihatsu Sirions. cityhop cars are all new and comply with stringent pollution controls. And as they have low fuel consumption this means fewer greenhouse gas emissions. Which is good for all of us and the earth!
How do I find the car I reserved? »
When you are booking on line you will have the choice of which convenient spot you wish to pick your car up from. Just go to this address and your cityhop car will be there waiting for you.
How will I spot the car? »
All the cityhop cars are white with the green cityhop logo on the front side doors. The cityhop carparking spaces will be cityhop marked too. Impossible to miss!
Can I take a one-way trip?»
Unfortunately not yet but we are working on it.
Do you provide car seats for children? »
No, sorry we don't - you must bring your own.
Can I take my pet in the cityhop car? »
Yes as long as your pet is in a suitable pet carrier.
Can I smoke in the cityhop car? »
No. Smoking sucks !! A $300 fine will be incurred if you do and you will be banned as a member.
Who pays for petrol? »
We do of course ! You just need to refuel using one of the fuel cards in the car at participating petrol stations.
Joining
Am I eligible to join cityhop? »
Yes – unless you’re a learner. We accept both Restricted and Full licenses just to make it easier for you. You won't find rental car companies letting you do this.
How simple is the signup process? »
It’s as simple as going online and fill out our easy membership form - or for a surcharge of $5.00 you can phone our call centre on 0800 2 CITYHOP (0800 2 248 9467) - join NOW!.
Booking
How do I make a booking? »
Go to the cityhop website, enter your personal login, choose your car and time. Simple as that!
How long before my trip do I have to book? »
A booking takes about 60 seconds to reach the car.
How far in advance can I make a booking? »
Anytime.
How and when do I cancel a booking? »
Just go back online at least 15 minutes before your pick-up time.
If I return the car early do I pay the full amount ? »
Yes. You will still be charged for the booked session, since we charge for the time when the car was not available to anyone else.
Does it matter if I pick up the car late? »
No, you can pick it up at any time during the period you have booked.
How long can I have the cityhop car for? »
As long as you want, but we request that if you will be hiring it for more than 72 hours you let us know before hand.
What if I am late bringing the cityhop car back? »
We ask that if you know you are running late you call cityhop and let us know. If there is not another booking after yours we can extend your booking. If there is we will need you to return the car.
cityhop smart cards
Can anyone else use my cityhop card? »
No – its your special card – just for you.
What do I do if I lose my cityhop card? »
Contact us immediately on 0800 2 CITYHOP (0800 2 248 9467) so we can cancel your old card and issue you with a new card. A fee of $50 will be charged to your email bill.
Billing
How will I be charged? »
cityhop is a next generation company and has been set-up to reduce the requirement for traditional paper based invoicing, statement and reservations. You will receive statements electronically by email.
How will I know when cityhop debits me? »
At the end of each month you will receive an email statement showing your usage and what has been charged to your credit card.
Damage
What if the cityhop car is damaged during my trip while im away from the vehicle? »
If the cityhop car is damaged by someone other than the member, cityhop will investigate the damage and make a decision as to whether the cityhop member is liable.
What happens if damages occurs while the cityhop car is parked in between reservations? »
Members are required to inspect the vehicle before they begin the trip and to let cityhop know if there is any damage.
What counts as “damage”? »
Normal wear and tear such as paint chips and small dings are not counted.
